什么是疗养院？

MyPatients (https://mypatients.childrenshospital.org) is a web-based portal that enables providers and practice staff outside of the Boston Children’s Hospital computer network to view real-time clinical information about their patients’ care at Boston Children’s Hospital. MyPatients offers a secure, convenient, and easy-to-use way for outside providers to track and coordinate their patients’ care at Boston Children’s Hospital.

疗养院中有哪种类型的信息可用？

Who can register for the web based version of MyPatients?

• All providers with an NPI may access the web version of MyPatients using one of two types of accounts:
  • MyPatients email account (registered email address and password)
  • Boston Children’s Hospital Credentials (Children’s ID and password)
• 如果没有NPI的任何提供者和执业人员都可以注册，如果在其实践中注册的医疗处注册用户的提供者将其添加为Sponsored User
• 没有NPI的国际提供商可以通过与BCH国际办公室联系（International.center@childrens.harvard.edu）来启动滞医生注册过程。

我是波士顿儿欧宝彩票平台童医院提供者，如何注册？

If you have Boston Children’s credentials and have access to Powerchart, you will have access to a patient’s Boston Children’s Hospital record through Powerchart.

If you are unable to access Powerchart, please contact the我的病人团队to verify that a MyPatients web-based portal account is appropriate for you.

创建帐户后，您将能够使用您的BCH凭据（CH ID，​​企业密码和二重奏移动身份验证）登录。

I’m an International Provider, how do I register?

1. Complete the国际提供商注册表从您的桌面。请不要回复。
2. 提交完整的表格和所需文件International.center@childrens.harvard.edu

How do I register?

1. Complete在线注册表格
2. 下载，打印和签名所需文档：
   1. A copy of a valid government issued ID (U.S. Driver’s License or Passport)
   2. A signed认证与协议that is printed on your practice letterhead. If you do not have access to practice letterhead, please have your signature certified by a Notary Public.
   3. A signedSponsorship Agreement这是在您的练习信头上打印的。*
      *赞助协议是可选的 - 如果您要求赞助特权，则仅完成。
3. 通过传真或电子邮件提交文档：
   • Fax number: 617-740-4484
   • Attention: MyPatients Provisioning
   • 电子邮件：mypatientsprovisioning@childrens.harvard.edu
   • Attention: MyPatients Provisioning

What is Sponsored User access?

用户访问允许临床医生与一个NP赞助I and an active MyPatients account to sponsor their clinical and administrative practice staff, including registered nurses, referral coordinators, social workers, and office managers. All Users who do not have an NPI number can be registered as a Sponsored User under a physician at their practice.

赞助的用户将可以访问mypatients门户网站，并能够为所有拥有其赞助者（或该实践中其他医生）的患者查看医疗记录的能力，并被列为BCH病历上的PCP。

Who can register as a MyPatients Sponsor?

Providers with registered MyPatients accounts are eligible to register as a MyPatients Sponsor.

How do I register a MyPatients Sponsor?

To register a Sponsor, users need a MyPatients account. Boston Children’s Hospital credentials may not be used to sponsor users.

• 如果用户已经有一个疗养院帐户：
  • 提交签名Sponsorship Agreement提供疗养院
  • Then your privileges are approved, user will receive an email with instructions for creating sponsored user accounts

How does a Sponsor create an account for a practice staff member?

To create an account for a practice staff member, please follow the instructions below:

1. 登录到MyPatients
2. In the top right corner, click “Add/Manage Sponsored Users”
3. Click “Create New Sponsored User”
4. 填写赞助的用户注册表格

赞助的用户验证是什么？

每年两次，即4月1日和10月1日，将要求赞助商登录疗养院，并完成赞助用户验证，这是对您的活动赞助用户列表的审查，以确保准确性。赞助商有三十（30）天的时间来完成验证。如果您没有及时完成验证，则您的帐户和赞助的用户帐户将被锁定，直到完成验证。

I need to reset my password or secure questions

To reset your password:

1. Go to theMyPatientshome page
2. Under the password box, see “Click here to reset a forgotten or expired password.”
3. If you are a referring clinician, enter the email address associated with your MyPatients account to receive a single use passcode and further instructions.

I am getting an error when I log in

如果您在登录到您的医疗机构帐户时收到错误消息，请进行屏幕截图并发送到MyPatients团队以便可以解决问题。

I have a new email address, what do I do?

如果您是具有NPI的提供商，则可以在Mypatients门户网站中更改电子邮件地址。

请按照下面的说明进行操作：

1. 转到右上角，然后单击“我的帐户”
2. 更改与您的医疗机构帐户关联的电子邮件地址
3. 电子邮件MyPatients门户团队通知他们与您的医疗机构帐户相关的新电子邮件地址，以确保停用旧的电子邮件地址。

If you are a Sponsored User, your Sponsor is able to create a new account with your updated email, which will require you to register your new Sponsored User account.

I switched practices, what do I do?

如果您已经切换了惯例，请发送一封电子邮件通知MyPatients变革团队。请包括您旧练习的名称，新的练习名称，电话号码，地址，传真，电子邮件（如果更改），以及您是先前练习的赞助商。

我有一个不同的问题，我该怎么办？

请联系MyPatientsteam with your MyPatients email log in, full name, and detailed description of the problem. The MyPatients team will get back to you within 2 business days.

I am a Boston Children’s Hospital Provider having issues logging in

To log in, please use your BCH credentials (CH ID, enterprise password, and Duo Mobile authentication).

If you have not yet transitioned to Duo Mobile, please refer to the eHelp page for instructions. If you need require Duo Mobile assistance, call the help desk at 617-355-4357.

对于所有其他问题，请发送电子邮件MyPatientsteam.

I’m a PCP, what patients will I have access to?

You or another provider at your practice will have access to view medical records for all patients who have you or another member of your practice listed as their PCP on their BCH medical record.

Why am I unable to view a patient I should have access to?

如果您无法查看应该可以访问的患者记录，请在Mypatients Portal中请求该患者的PCP访问权限。您无法查看任何没有将您列为波士顿儿童医院病历中的初级保健医生的患者的记录。欧宝彩票平台

如果要请求PCP访问我的患者记录之一，该怎么办？

在“患者选择”页面上，您可以按患者姓名和DOB或MRN进行搜索。如果您收到一位患者的“未授权”消息，请单击“请求PCP访问”。这将触发发送给mypatients团队的电子邮件，以开始PCP更新过程。

为了更新PCP，患者或患者的家人必须口头确认PCP以更新患者的文件。请注意，此过程需要3-5个工作日。一旦被捕获为患者的PCP，您将被授权通过此门户访问患者的记录，您将成为所有自动临床文档分发的接收者。

I’m a Sub-specialist/Non-PCP, how can I view my patient’s records?

亚专家和其他非PCP提供商可以访问MyPatients和查看病人的记录是否列为member of the patient's Care Team. Sub-specialists and other non-PCP providers can also individually request access to patients’ records.

In order to be added as a member of a patient’s Care Team the patient/legal guardians will need to take action. Please ask patients/guardians to add all providers to their Care Team list at Boston Children's Hospital. Patients/guardians may request to make changes via the patient portal during pre-check-in or at the kiosks during check-in. Care Team members can also be added or removed when calling to schedule an appointment or checking in for an appointment.

如果我想向患者的一份记录请求子特性主义/非PCP访问权限，该怎么办？

在“患者选择”页面上，您可以按患者姓名和DOB或MRN进行搜索。If you receive the “not authorized” message for one of your patients, click “Request Non-PCP Access.” This will trigger an email to the MyPatients team to begin the Non-PCP Update Process. In order for a Care Team member (Non-PCP) to be updated, the patient or patient’s family must verbally confirm the request. Please note this process takes 3-5 business days. Once added to the patient’s ‘Care Team’ list, you will be authorized to access the patient’s record through this portal AND you will be a recipient of all automated clinical document distribution.

MyPatients Team

Still having trouble? Emailmypatients@childrens.harvard.eduwith any questions or call 617 919 2284.