Patient Resources | Accessibility

If you need a special accommodation, such as a wheelchair-accessible bathroom, interpreter, or escort assistance, please speak with a member of your health care team or a Boston Children's service provider (such as someone working at the front desk or a valet staff member). We are here to help you and your family.

Parking

  • 障碍停车：位于Blackfan Street的主要波士欧宝彩票平台顿儿童医院车库有指定的障碍空间。游客还可以使用我们的代客服务，每天在医院的主入口每天24小时提供。
    • The valet surcharge fee is waived for all visitors with a handicap plate (HP) placard or HP license plate who require valet services for their vehicle.
    • 普通车库申请。请在主席道的信息台验证您的停车票，以获得折扣日期。
  • Oversized vehicles: The main garage has a maximum height clearance of 6 feet 8 inches. If your vehicle is too tall for the self-park garage, go to valet services at the main entrance of our hospital on 300 Longwood Avenue, Boston. Our valet services team can accommodate oversized vehicles and vans.
  • Accessing your car during your stay: If you need access to your car during your stay, valet services will gladly get your vehicle for no additional charge at any time during your visit.
  • Specially-modified vehicles: If you drive a specially-modified vehicle, please speak with the valet manager at the main entrance of the hospital for assistance.

如果您对停车访问有任何疑问，请在617-355-6251或电子邮件中致电波士顿儿童停车服务parking@childrens.harvard.edu.

Handicap accessible bathrooms

All of our facilities offer bathrooms that are handicap accessible and meet the Americans with Disabilities Act (ADA) requirements. These bathrooms can accommodate wheelchairs and have other special features, such as grab bars and specially-designed toilets and sinks.

Please speak with a member of our staff to find the closest handicap accessible bathroom.

Service animals

We welcome the use of service animals by any person with a disability. Service animals are not allowed in areas of the hospital where they would cause a major change to hospital operations or impact the safety of others. According to the ADA, comfort or emotional support animals are not considered service animals. Service animals receive special training to do specific tasks that a person may not be able to do because of their disability. Please ask for a copy of the family education sheet if you have further questions.

  • To learn more about our service animal policy, please download our Family Education Sheet:英语|Arabic|Spanish
  • For more information, call Patient Relations at 617-355-7673.

Telecommunications devices for the deaf (TDDs) and telephone relay services

A video phone is available for use in ourHale Family Center for Families, located at our Main Campus (300 Longwood Avenue, Boston).

Please contact the Center at 617-355-6279 orCenter.Families@Childrens.Harvard.edu.保留使用此视频手机。