临床医生支持办公室|Overview
A safe place to talk
临床医生支持办公室（OCS）旨在为与患者进行临床工作的任何人提供安全的替代通信渠道。OCS适用于所有医院临床医生和受训者。该计划为临床医生提供了可能遇到的任何问题，无论是与工作有关的还是个人的。波士顿儿童医院建立了该计划，因为它认识到需要安全，机密的环境，医院临床医生可以就工作经验或个人情况寻求建议。
Hospitals are complex environments. Taking care of sick patients, especially children, can be demanding and emotionally draining. Academic pressure, hospital regulations, and differences among staff can also contribute to workplace stress.
The OCS provides clinicians with guidance on how to resolve work-life issues and a forum to openly voice concerns. The OCS is staffed by mental health clinicians familiar with working in the hospital environment. The OCS is available seven days a week.
Virtual visits are available.
Download our brochure to learn more about OCS.
You can contact the Office of Clinician Support at 617-355-6705 orofficeofcliniciansupport@childrens.harvard.edu.
The Office of Clinician Support can provide help with the following:
Patient and family concerns
- 不良医疗事件
- challenging family interactions
- patient deaths
- chronically ill children
Work setting concerns
- 沟通问题
- disruptive behaviors
- personality conflicts
- hospital system problems
Personal concerns
- hospital stress and burnout
- depression or anxiety
- family issues
- substance abuse problems
Frequently asked questions
各方的机密性受到尊重，并且信息仅在异常情况下共享。在这种情况下，例如对自我或他人（包括员工，患者和家庭）造成严重伤害的威胁，信息只会与需要通知的人共享信息。当需要共享信息时，将通知临床医生。
所有临床医生和受训者均及时无需及时地进行一到三个课程，并根据需要转介给外部专业人员。
减轻压力是重要的OCS目标。从“医院外”问题到医院事务的实际管理，向计划主管提供咨询。OCS员工可以参与计划取向，单位会议和部门务虚会。它们还可以促进需要紧急干预的危机会议。
虽然不是正式的监察办公室，但OCS确实提供了一个类似的安全论坛，在该论坛中，根据临床医生的特定情况，表达问题，评估情况，组织思想，评估感觉并确定重要的是什么。
Support is available seven days a week. During normal business hours, voicemail and email are checked regularly and messages are returned promptly. If you need help outside of business hours, please call the main OCS line (617-355-6705) which will provide instructions on whom to page.
Call Liz Robinson, the OCS Coordinator, at 617-355-6705 orsend her an email. Liz will make arrangements for you to meet with one of the OCS staff at a convenient time, usually within 24 hours. If preferred, clinicians should have no hesitation in directly contacting the program’s clinicians:David R. DeMaso, MD, at 617-355-6724;Lauren Coyne，RN，MS，LICSW，在617-355-6747；或Devon Carroll，APRN-BC，电话：617-355-6690。
The OCS office is located in the Hunnewell building, room 121. When coming from the main building and standing at the large staircase in Hunnewell, take a right and you will see a sign for the Psychiatry Department, the Office of Clinician Support, and the Office of General Counsel. Go through that doorway to the end of the hall. The entrance to OCS is the last doorway/opening on your left. Walk through the small waiting area to your right to find the offices.
联系我们
Hunnewell 121 Longwood Avenue 300
波士顿，马萨诸塞州02115
Phone: 617-355-6705
Fax: 617-730-0428
You can contact the Office of Clinician Support at 617-355-6705 orofficeofcliniciansupport@childrens.harvard.edu.
David R. DeMaso, MD,Director
电话：617-355-6724
Lauren Coyne，RN，MS，LICSW
电话：617-355-6747
Devon Carroll, APRN-BC
Phone: 617-355-6690
Liz Robinson，协调员
Phone: 617-355-6705